Frequently Asked Questions

Yes, to order any publication and to access digital publications via the online library.

In the Connection icon, click on "Sign up"

Enter the required information and register

You can email your request for a quote to publications@afcen.com giving your contact information (Company, Address and VAT No.) and your requirement (publication, quantity, format and language)

Operating mode

Yes, you can enter your purchase order Number in step 4 (message) of the order process.

Please also email a copy of the purchase order issued by your Procurement Department to publications@afcen.com.

For any requests for a quote or addenda, please contact publications@afcen.com with your collection No.

The number of your collection is printed on the inner face of the workbook 

We remind you that it is essential to have paid for the basic issue and any previous modifications. For all orders, we ask that you provide the collection No. of your code.

The AFCEN codes are printed in A5 (21 x 15 cm) format in one or more folder(s).

Technical publications are printed in A5 (21 x 15 cm) format and bound.

Our "paper" publications do not contain a digital version (no CD-ROM included).

Yes, as soon as your order is validated, an invoice is sent to your Accounts department at the billing address you gave.

If you are not the end user of the PDF: you can order on the site www.afcen.com. After your order has been processed and validated, you will receive an email with the download keys to be sent to the end user. CAUTION: DO NOT USE THE DOWNLOAD KEYS YOURSELF. The end user must create their account (log in on the site) and enter the download keys. The PDF file will then be customized in their name (watermark).

The digital publication is for personal, individual use. When downloading the publication, the PDF is customized on each page with the name of the company and the user who downloaded it (watermark and copyright).

Users are permitted to save the PDF on their own computer, copy/paste it, and print it.

Your product delivery will be launched upon receipt of your payment.

To reduce deadlines, we ask you to send us by mail a copy of the bank transfer confirmation, so we can launch your order as quickly as possible.

Any order for publications in paper format is sent by UPS within 10 days of receipt of your payment.

Any order for publications in PDF format (subscription or PDF single purchase) is sent to your email address in the form of a download key within 7 days of receipt of your payment.

Memo to access to your publication

The duration of this subscription period is 12 months.

In "My Sharing Keys" click on the blue icon "Renew licence".

When you renew your subscription, you benefit 60% discount

Yes, as you will have saved the downloaded publication on your own computer. It will remain available for an unlimited time.

The subscription is an individual and nominative licence. It enables one person to access the publications. When customers take out a subscription, they must choose the number of licences they want to buy, based on the number of users to be given access to the subscription.

The subscription guarantees access to the most up-to-date versions of the codes as soon as they are released and prevents technical teams from encountering moments when they cannot access the collections.

Taking out a subscription (individual, nominative license) enables a customer to have access to a paperless version (PDF) of :

• The latest issue of the chosen code

• Any updates published during your subscription period

• Earlier versions of the code

• Any technical publications

• Publications in French and English

When you renew your subscription, you benefit 60% discount

For any subscription renewal to the same code from one year to the next, you benefit 60% discount.

The "PDF single" purchase offers a access to download the PDF format of the publication (in a single language) from the online library at afcen.com. The "PDF single" purchase is an individual, nominative license

Taking out a subscription (individual, nominative license) enables a customer to have to a paperless version (PDF) of :

• The latest issue of the chosen code

• Any updates published during your subscription period

• Earlier versions of the code

• Any technical publications

• Publications in French and English

When you renew your subscription, you benefit 60% discount

The digital publication is for personal, individual use. When downloading the publication, the PDF is customized on each page with the name of the company and the user who downloaded it (watermark and copyright).

It is strictly prohibited to upload the PDF to a network, reproduce it, or distribute it to third parties in any form, even partially, without formal consent from AFCEN.

Please read the document here after regarding the copyright and intellectual property.

You are entitled to a 10% discount for any publication purchased.

Contact publications@afcen.com to obtain this code.

You can pay your order via: credit card, cheque or bank transfer.

• By credit card on the site : A settled invoice will be sent directly to your Accounts department

• By cheque or bank transfer : An invoice will be sent to your Accounts department for payment. Delivery will take place once your payment is received. To reduce deadlines, we ask you to send a copy of the bank transfer confirmation to publications@afcen.com, so we could launch your order as quickly as possible.